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THE PHYSIO STORE POLICIES
Returns Are Simple!
Simply email our site at returns@thephysiocostore.com.au to obtain a RA (return authorization), provide full details of your original order:
- Order ID
- Order date
- Your name
- Your phone number
- Your email address
Our Returns Policy
We will gladly exchange or issue a store credit note for goods returned in original condition with original receipt within fourteen (14) days of purchase. No refunds are given except where required under the Trade Practices Act. A restocking fee may apply.
Exchanges of Damaged or Defective Items
The Physio Co can exchange items only if they are defective or damaged. To exchange an item, visit email returns@thephysiocostore.com.au.
Refunds
No refunds are given except where required under the Trade Practices Act. A restocking fee may apply.
Returning a gift?
You'll receive a gift certificate for the value of your return, which can be used at any time toward your purchases at Making Life Easy. The gift certificate will be mailed to you at the same address to which the order was shipped.
Did you use a promotional voucher, code or certificate?
If you paid for all or part of an item you want to return with a promotional coupon or code, that part of your refund will be credited to your account, available to use the next time you place an order at The Physio Co Store. This does not apply if the promotion has expired.
Packing and Sending Your Return
Just a few simple steps:
Visit our online RETURNS DEPARTMENT and obtain a mailing label.
Pack the items along with the packing slip (receipt) securely in a box. Please ensure you use sufficient padding to avoid damage in transit.
All damaged goods remain your responsibility unless receipt was declined by you due to damage in transit. You can use the box the items arrived in or another box, if you prefer. Affix the shipping label to the outside of the box. Please note that return mailing labels obtained from our online RETURNS DEPARTMENT are valid for domestic returns only. In addition, if you use a mailing label provided by our RETURNS DEPARTMENT and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund.
Lost Your Packing Slip?
Don't worry! If you ordered the item yourself, you can still return it via our online RETURNS DEPARTMENT. What if the item was given to you as a gift, and you don't have the packing slip or the order number? No problem. Enclose a separate sheet of paper noting the name and e-mail address of the person who purchased the gift, along with the reason for your return, and send the package to the appropriate address below:
Returns Department:
The Physio Store
10 Wellington St
St Kilda Victoria Australia 3182
Still have questions?
Feel free to contact us.
The Physio Store
10 Wellington Street
St Kilda, Victoria, Australia 3181
Phone:       1300797793
Fax: (03) 95105611
Email: team@thephysiocostore.com.au
Privacy policy
At The Physio Store we understand the importance of maintaining the privacy of you, our customer. We do not on sell, trade, or make available any information we may have on any of our members or site users.
We believe very strongly in your privacy on the Internet. Our servers and other computers and contractors employ security procedures to protect all our/your information from unauthorized access. Below outlines why we gather particular information, what types of information we collect, how we collect it, and what the information is used for.
Why do we gather information?
We use information we collect to process your orders, to provide an enhanced and more personalized shopping experience and to inform of offers and discounts from The Physio Store. We DO NOT under any circumstance make information available to any third parties
What information do we gather?
Through our Web Site when you place an order, we may collect the following information: your name, telephone number, email address, billing information (partial credit card number (not the entire number), expiration date and billing address) products purchased and the gift and message recipient's name, address, telephone number and email address. Also, if you register as a member, we request your name, address, phone number, email address, and other information outlined on the Member Registration Page.
How we use "cookies"
A "cookie" is a small harmless file stored on your computer, which gives you a numeric user ID and stores basic information. We use cookies to let us know that you are a prior customer and to provide certain features to you, but we do not store any personal information (except your name) or financial information about you using cookies. Most web browsers automatically accept cookies, but you can also instruct your browser to prevent the use of cookies. However, if you disable this feature, certain aspects of The Physio Store may not function properly.
Your Security
Our order pages encrypts your credit card number prior to transmission over the Internet using secure socket layer (SSL) encryption technology. This technology works best when the site is viewed using Microsoft's Internet Explorer.
Delivery policy
All item purchased online will be shipped/dispatched within 2-3 working days and will arrive to you in a timely manner dependant on the method of shipping you have selected. The Physio Store cannot be held responsible for delays caused by courier companies and other third party contractors. You will receive an email notifying you once the product has left our warehouse. Should we not have any items in stock you will be notified within two (2) business days.
Consumer data policy
Your data is securely stored on encrypted servers. No data will be sold or passed onto any third parties without your express written permission. With the exception of commercial customers who give their consent. Credit card numbers are not recorded on our system and all transactions are processed using 128bit encryption technology.
Currency
All prices displayed on this web site are in Australian Dollars (AUD).
THE PHYSIO STORE POLICIES
Returns Are Simple!
Simply email our site at returns@thephysiocostore.com.au to obtain a RA (return authorization), provide full details of your original order:
- Order ID
- Order date
- Your name
- Your phone number
- Your email address
Our Returns Policy
We will gladly exchange or issue a store credit note for goods returned in original condition with original receipt within fourteen (14) days of purchase. No refunds are given except where required under the Trade Practices Act. A restocking fee may apply.
Exchanges of Damaged or Defective Items
The Physio Co can exchange items only if they are defective or damaged. To exchange an item, visit email returns@thephysiocostore.com.au.
Refunds
No refunds are given except where required under the Trade Practices Act. A restocking fee may apply.
Returning a gift?
You'll receive a gift certificate for the value of your return, which can be used at any time toward your purchases at Making Life Easy. The gift certificate will be mailed to you at the same address to which the order was shipped.
Did you use a promotional voucher, code or certificate?
If you paid for all or part of an item you want to return with a promotional coupon or code, that part of your refund will be credited to your account, available to use the next time you place an order at The Physio Co Store. This does not apply if the promotion has expired.
Packing and Sending Your Return
Just a few simple steps:
Visit our online RETURNS DEPARTMENT and obtain a mailing label.
Pack the items along with the packing slip (receipt) securely in a box. Please ensure you use sufficient padding to avoid damage in transit.
All damaged goods remain your responsibility unless receipt was declined by you due to damage in transit. You can use the box the items arrived in or another box, if you prefer. Affix the shipping label to the outside of the box. Please note that return mailing labels obtained from our online RETURNS DEPARTMENT are valid for domestic returns only. In addition, if you use a mailing label provided by our RETURNS DEPARTMENT and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund.
Lost Your Packing Slip?
Don't worry! If you ordered the item yourself, you can still return it via our online RETURNS DEPARTMENT. What if the item was given to you as a gift, and you don't have the packing slip or the order number? No problem. Enclose a separate sheet of paper noting the name and e-mail address of the person who purchased the gift, along with the reason for your return, and send the package to the appropriate address below:
Returns Department:
The Physio Store
10 Wellington St
St Kilda Victoria Australia 3182
Still have questions?
Feel free to contact us.
The Physio Store
10 Wellington Street
St Kilda, Victoria, Australia 3181
Phone:       1300797793
Fax: (03) 95105611
Email: team@thephysiocostore.com.au
Privacy policy
At The Physio Store we understand the importance of maintaining the privacy of you, our customer. We do not on sell, trade, or make available any information we may have on any of our members or site users.
We believe very strongly in your privacy on the Internet. Our servers and other computers and contractors employ security procedures to protect all our/your information from unauthorized access. Below outlines why we gather particular information, what types of information we collect, how we collect it, and what the information is used for.
Why do we gather information?
We use information we collect to process your orders, to provide an enhanced and more personalized shopping experience and to inform of offers and discounts from The Physio Store. We DO NOT under any circumstance make information available to any third parties
What information do we gather?
Through our Web Site when you place an order, we may collect the following information: your name, telephone number, email address, billing information (partial credit card number (not the entire number), expiration date and billing address) products purchased and the gift and message recipient's name, address, telephone number and email address. Also, if you register as a member, we request your name, address, phone number, email address, and other information outlined on the Member Registration Page.
How we use "cookies"
A "cookie" is a small harmless file stored on your computer, which gives you a numeric user ID and stores basic information. We use cookies to let us know that you are a prior customer and to provide certain features to you, but we do not store any personal information (except your name) or financial information about you using cookies. Most web browsers automatically accept cookies, but you can also instruct your browser to prevent the use of cookies. However, if you disable this feature, certain aspects of The Physio Store may not function properly.
Your Security
Our order pages encrypts your credit card number prior to transmission over the Internet using secure socket layer (SSL) encryption technology. This technology works best when the site is viewed using Microsoft's Internet Explorer.
Delivery policy
All item purchased online will be shipped/dispatched within 2-3 working days and will arrive to you in a timely manner dependant on the method of shipping you have selected. The Physio Store cannot be held responsible for delays caused by courier companies and other third party contractors. You will receive an email notifying you once the product has left our warehouse. Should we not have any items in stock you will be notified within two (2) business days.
Consumer data policy
Your data is securely stored on encrypted servers. No data will be sold or passed onto any third parties without your express written permission. With the exception of commercial customers who give their consent. Credit card numbers are not recorded on our system and all transactions are processed using 128bit encryption technology.
Currency
All prices displayed on this web site are in Australian Dollars (AUD).
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